At Waybook, we want to help you bring your documentation fully in-line with the systems your team are familiar with using. That's why we're pleased to offer the ability to host Waybook on your own domain, e.g. waybook.your-company.com.

We do this using something commonly called a “vanity domain” or CNAME domain.

CNAME support is enabled for all Waybook plans with 30 or more members and you should see a link to contact us appear on the Details page of your settings if your account is eligible.

To host your Waybook on your own domain via CNAME, follow the steps below and then contact Waybook support to complete the process.

In order to set-up a CNAME for your Waybook, you will need to speak to whoever manages your organisation’s domain DNS records. This is normally your IT provider, but smaller companies may manage this themselves.

Forward the information below to whoever is responsible for managing your websites and feel free to reach out to the support team with any questions:

  1. Create a CNAME record on “{your-chosen-waybook-subdomain}.your-company-domain.com” pointing to “cname.waybook.com

  2. Email [email protected] with the subject “CNAME Activation”. You will need to provide your current Waybook URL e.g. “your-company.waybook.com” and the target URL you wish to use e.g. “our-playbook.your-company-domain.com”.

  3. Waybook will confirm the CNAME is in place and update your team within 24-48 hours of receiving your request.


What's Next?

  • Interested in learning more about where Waybook is hosted? Find out more about behind-the-scenes and out uptime to date in this article.

  • If you'd prefer to set up a custom domain, or have this available while you wait for your CNAME to be activated, check out this article for details.

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