We value your satisfaction and strive to provide a seamless experience with our products and services.
In this article, we will walk you through our refund policy, ensuring that you are well-informed about the process and any applicable terms and conditions.
Eligibility for Refunds
At Waybook, we want to make sure you have complete peace of mind when purchasing our products. To be eligible for a refund, please note the following:
Request within 30 Days: You are eligible for a refund within the first 30 days from the date of initial purchase or starting your free trial.
How to Request a Refund
We've made the refund process simple and straightforward. Simply reach out to our customer success team, who will review your request and assess your eligibility. If you are eligible for a refund, the team will issue this immediately and respond to your email.
Exceptions and Considerations
While we strive to offer refunds within the specified timeframe, there are a few exceptions and considerations to keep in mind:
Consulting Services: Refunds for our Consultancy services will not be eligible for a refund as this is a custom setup and was a contracted service.
Data Migration: Refunds for Data Migration are also not eligible for a refund as this was an additional charge that was incurred while using our Premium services.
At Waybook, we value transparency and your satisfaction as our customers. Our refund policy is designed to provide you with confidence and flexibility in your purchase. If you have any questions or need further assistance, our support team is here to help.