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What is Waybook's refund policy?
What is Waybook's refund policy?

Waybook's fair refund policy is focused on providing fairness and value, in line with the terms and conditions when registering your account

Sophia Terry avatar
Written by Sophia Terry
Updated over a week ago

We value your satisfaction and strive to provide a seamless experience with our products and services. In this article, we will walk you through our refund policy, ensuring that you are well informed about the process and any applicable terms and conditions.

Eligibility for Refunds

At Waybook, we want to make sure you have complete peace of mind when purchasing our products. To be eligible for a refund, please note the following:

  • Request within 30 Days: You are eligible for a refund within the first 30 days from the date of initial purchase or starting your free trial.

How to Request a Refund

We've made the refund process simple and straightforward. Follow these steps to initiate a refund:

  • Contact our Support Team: Reach out to our dedicated support team via email or our customer portal to request a refund.

  • Refund Assessment: Once we receive your request, our team will review it to ensure it meets the eligibility criteria. We may reach out for additional information if necessary.

  • Refund Confirmation: If your refund request is approved, we will notify you via email and initiate the refund process. The refund will be issued to the original payment method used during the purchase.

Exceptions and Considerations

While we strive to offer refunds within the specified timeframe, there are a few exceptions and considerations to keep in mind:

  • Consulting Services: Refunds for our Consultancy services will not be eligible for a refund as this is a custom setup and was a contracted service.

  • Data Migration: Refunds for Data Migration are also not eligible for a refund as this was an additional charge that was incurred while using our Premium services.

At Waybook, we value transparency and your satisfaction as our customers. Our refund policy is designed to provide you with confidence and flexibility in your purchase. If you have any questions or need further assistance, our support team is here to help. We appreciate your trust in Waybook and look forward to serving you.

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