Waybook Ask turns your knowledge base into an AI-powered assistant. Your team can ask questions in natural language and get instant answers based on your Documents, policies, and procedures - without searching through content manually.
How Waybook Ask Works
Ask scans your published Documents and provides relevant answers based on your team's actual content. It's like having an expert on your processes available 24/7.
Find Ask in the left-hand navigation of your Waybook, or simply type your question into the search bar. Click the Ask icon, type your question, and get instant answers drawn from your knowledge base.
What Ask Can Answer
Ask provides answers to questions about:
Company policies and procedures
Process instructions and workflows
Best practices documented in your Waybook
Information from any published Document your team can access
Answers are based on permissions - team members only see information from Documents they have access to, ensuring your content security remains intact.
Getting Accurate Answers
Ask questions clearly - Phrase your questions naturally, as if asking a colleague, and ask follow-ups whenever you need.
Keep Documents published - Ask only searches published Documents, so ensure your content is up-to-date and published.
Rate responses - Give thumbs up or down to help Ask learn and improve accuracy over time.
💡 Waybook Tip:
Ask works with your existing permissions. Team members only get answers from Documents they can access, so you maintain control over who sees what.
Ask in Help Center
Switch Ask to search Waybook's Help Center instead of your Documents. This helps your team find answers about how to use Waybook itself - switching between your organizational knowledge and Waybook product guidance.
Toggle between your Documents and our Help Center to search the right knowledge base for your question.
Monitoring Ask Usage
View what your team is asking in Reports by viewing your Search Insights. Within your Search Insights, your Ask Data shows:
Questions your team has asked
Response ratings (good or poor)
Dates and trends
Filter by poorly-rated answers to identify gaps in your documentation or areas where your SOPs need updating. If Ask consistently gives poor answers to certain questions, it's a sign that content needs improvement or doesn't exist yet.
Try It Now:
Review your Ask reports monthly to identify common questions with poor ratings - these are opportunities to improve your documentation.
Questions about using Ask? Our support team is here to help!