At Waybook, we believe great teamwork leads to great knowledge management. That’s why we’ve made it easy to collaborate using Comments and Feedback, helping you refine and optimize your documents with input from your team.
Understanding Comments vs. Feedback
Both features allow users to share their thoughts, but they serve different purposes:
Together, these tools ensure your SOPs and knowledge documents stay accurate, relevant, and continuously evolving with your team’s needs.
How to Use Feedback
Feedback helps document owners understand how their content is resonating with the team. Here’s how you can provide feedback:
Navigate to the document and step where you want to leave feedback.
Ensure you're in viewing mode (not editing).
Click on the Feedback option near the top of the step’s content.
Choose a rating (positive, neutral, or negative) and add a comment to clarify your input.
Submit your feedback—the document owner will be notified.
Why Feedback is Valuable
Encourages engagement – Readers can easily provide input, making documents more interactive.
Provides structured insights – Ratings help identify trends in content effectiveness.
Supports continuous improvement – Every piece of feedback is an opportunity for growth.
Regularly reviewing feedback ensures your documents remain accurate and valuable for your team.
💡 Waybook Tip:
Easily view documents with feedback in your Content Insights report.
✨ Quick Win:
Don't forget to assign Document Owners to ensure that the right people receive notifications whenever feedback is left.
How to Use Comments
Comments make collaboration seamless by enabling direct discussions within a document. Here’s how to add a comment:
Open the document you want to collaborate on.
Click on the speech bubble icon located next to the document settings.
Type your comment to share thoughts, ask questions, or suggest changes.
Hit Submit – your comment will be visible to all editors for discussion.
Why Comments Are Powerful
Foster seamless communication – No need to switch tools to discuss changes.
Enable real-time collaboration – Editors can refine SOPs on the spot.
Strengthen team engagement – Encourages contributions, creating a sense of shared ownership.
Use comments to refine your processes collaboratively, ensuring your SOPs accurately reflect how work happens across your business.
Maximize the Benefits
Regularly review feedback to track Document performance.
Encourage your team to comment and engage in discussions.
Keep your documents updated based on insights from comments and feedback.
If you have any questions or need assistance, our support team is here to help!