In order to increase the chances of your team members interacting with and understanding your Waybook content, we recommend making your documents and steps as engaging as possible.
Well written SOPs whether written in Waybook or elsewhere should:
Be written concisely → We recommend that each document is no more than one printed page of A4.
Use media content such as images and videos where it gets the point across more clearly → We recommend using a screenshot or video to show how to use a software tool, or to demonstrate key information visually.
Be precise → The instructions shouldn’t leave anything open to interpretation. Err on the side of being overly precise without omitting anything that appears to be obvious.
Make use of formatting tools to break up long paragraphs → We all know working through big chunks of text can be tough, so use bullet points, lists, headings and other formatting tools to break up the text into bite-size chunks that are easy to digest.
Remember, you can always contact us if you want some advice on how to best set up, structure and fill up your Waybook 🙂
Looking for best practice tips from the team? We have more articles available in this collection of articles within our help centre.