Waybook

Elle

Find our most frequently asked questions and everything you need to know about Waybook

FAQs

Waybook is suitable for organizations of all sizes seeking to align their teams and consolidate their business knowledge

Who is Waybook for?

Waybook is excellent for documenting processes, facilitating new employee onboarding, and providing continuous training for your teams

What are the use cases for Waybook?

Effectively introduce Waybook to your team by communicating its value, addressing stakeholder concerns, and ensuring a smooth transition.

How to Talk to Your Team About Waybook

Learn more about the AI Waybook builds on and our principles for partnering with providers

What AI Does Waybook Build On?

Here is everything you and your team need to know about Waybook.

About Waybook

Learn how Waybook's Content Migration team can transfer your existing documentation into Waybook, saving you time and effort.

Migrating Your Knowledge to Waybook

Learn more about how Waybook's migration and consulting services can help you build your Waybook with ease.

Migration & Consulting

Find out how you can earn rewards for referring new customers and organizations to Waybook

Do you have a referral program?

You are able to create Waybook content in your native language, but our core navigation will remain in English

Is Waybook available in multiple languages?

Waybooks product roadmap is available to view yourself, so you can easily track our progress developing features you've requested

Is there a product roadmap we can view?

If you're not seeing a Document that you expect to appear in your Waybook this article should help

Why am I not able to see a Document?

If you're a member of multiple Waybooks, switching between them is much easier when using the same email address

Can I use the same email address for multiple Waybooks?

Running out of Ask credits or would like to get some more read on to learn more

Can I increase my Ask credits?

We recommend using Google Chrome or Firefox for the best experience

Do you recommend using Waybook on a specific browser?

Need help getting into your Waybook account, we're here to help!

How do I log in to Waybook?

Find out more about our non-profit discount and how to apply

Do you offer a non-profit discount?

Learn when you'll receive notifications and emails from Waybook, and how to manage them to stay informed without being overwhelmed

Understanding Waybook Notifications and Emails

The term 'member' refers to anyone with access to your Waybook. Learn more about members and permissions here.

What is a member?

Find quick answers to common questions about using Waybook effectively.

If you're unable to access content within your Waybook, look no further than this article for troubleshooting support.

Why do I not have permission to view this?

Learn more about how to troubleshoot and handle different error messages when inviting members to your Waybook

Email Deliverability Issues

Make sure your Waybook user email is the same as your Google email address to log in using Google SSO

Why can't I log in using Google SSO?

Find out more about subdomain restrictions and why you might be having difficulty setting a subdomain for your Waybook

Why am I not able to set my subdomain?

If you have forgotten your login for Waybook follow these steps to get yourself back in.

Forgotten your login?

This article will walk you through any potential issues you may be having when embedding Google Drive videos and documents in your Waybook

Why are Google embeds not working?

Resolve issues with invite links, CSRF token mismatch errors, and missing content by following these troubleshooting steps.

Troubleshooting Account Access Issues

Easily add multiple members to your team with our simple bulk member import - no errors, no hassle.

How to Import Users with Bulk Member Import

Receiving unusual responses from Ask or any of our other AI tools? Learn why and how to fix this here.

Why is Ask giving me an incorrect answer?

Find solutions to common issues and get troubleshooting help for Waybook.

Troubleshooting

Learn more about using keywords in your Waybook steps to help your team find answers in embedded content and more

Using keywords in Waybook step

Writing clear SOPs and Steps in your Waybook will help you and your team make the most of Waybook - here's how to do it

How do I write good SOPs and Waybook Steps?

Here are some best practices to help you boost engagement and get your team fully aligned.

Best Practices for Increasing Your Team's Engagement in Waybook

Learn best practices for building effective, engaging documents in Waybook to keep your team informed and organized

Best Practices for Creating Documents

Learn best practices for creating an effective dashboard header image that enhances your Waybook without overwhelming the interface

Customizing Your Organization's Dashboard

Best Practice Support

Book a Demo

Find answers and get help from Intercom Support and Community Experts

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