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Why am I not able to see a document?
Why am I not able to see a document?
If you're not seeing a document that you expect to appear in your Waybook this article should help.
Elle avatar
Written by Elle
Updated over a week ago

Logged into Waybook expecting to see a new document or updated process, but it isn't appearing as an assignment or within your assigned subjects? There are a couple of things to check.

First of all, make sure that the admin for your Waybook has published any changes made to the document you're looking to engage with. You can find more about publishing documents here.

If all updates on the document have been published and you're still not seeing it appearing in your Waybook assignments, ask the admin to check that you're assigned to the document. You can find more information about member roles and content permissions here.

If neither of those issues appears to be blocking you from viewing the document, get in touch with the support team and we will be happy to help πŸ™‚

What's next?

  • Are you still trying to find your way around your company's Waybook? We have a dedicated Navigating your Waybook section in our help centre to direct you.

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